Frequently Asked Questions

It is generally recommended to have your carpets professionally cleaned every 12 to 18 months, depending on the amount of foot traffic and the type of carpet. If you have pets, children, or allergy sufferers in the household, you may want to consider more frequent cleanings to maintain a healthier environment.

Drying time depends on factors such as the carpet cleaning method used, carpet type, humidity, and ventilation. After steam cleaning, carpets generally take between 6 and 12 hours to dry completely, however thanks to the technology we use and cleaning methods your carpets could be dry in as little as 30 minutes!

Professional carpet cleaning can effectively remove most common stains and odours. However, some stubborn stains (e.g. red wine, coffee, and ink) or odours (e.g. pet urine) may require specialised treatments. It is important to address stains and odours as soon as possible to increase the chances of successful removal.

Yes, we offer eco-friendly cleaning solutions that are free from harsh chemicals. These environmentally friendly options use natural ingredients and are gentle on your carpets, making them suitable for households with allergy sufferers, children, or pets.

It is best to wait until your carpet is fully dry before walking on it, particularly after steam cleaning. Walking on damp carpets can cause them to become dirty again or lead to damage. After dry cleaning, it is generally safe to walk on the carpet once any residue has been vacuumed. If you must walk on the carpet before it has dried, use clean white socks or plastic shoe covers to avoid transferring dirt and moisture.

Regular vacuuming is essential for maintaining the appearance and longevity of your carpets. Vacuum at least once a week, or more often in high-traffic areas. Additionally, promptly address spills and stains using a clean cloth and a suitable carpet cleaning solution. Consider using area rugs or mats in high-traffic areas to protect your carpets from wear and tear. Finally, rotate your furniture occasionally to distribute foot traffic evenly across the carpet.